The Short Version:
We do not use personal cookies or collect personal information except any details you explicitly provide us by contacting us or publicly found. Please read for full info.

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magnav.

Our Privacy Policy

We want to build long term partnerships based on trust

Who are we

All uses of the word "magnav", "MAGNAV", "we", "us", "our", "site" and "website" refer to MAGNAV. All uses of "you" refer to you as the user of this website and/or a client of our service.

Summary

We do not use cookies or collect personal information except any details you explicitly provide us by contacting us or information that is publicly found. We do not sell or rent any of the information that you provide or publicly found and we use it solely to deliver our services.

Cookies and trackers

This website does not use personal cookies or trackers to collect personally identifiable information about you.

Contact us form and contacting us directly

We do not need any personal information for you to access our website. If you use our contact form or contact us directly by email, phone, post or other means, we will receive, if provided, your First name, Last name, Email, Phone number, and the message you leave and any other information you provide. If we enter into a working partnership, we will collect your contact information including name, email, phone number, job title, company name, payment information, any other information provided, as well as any other information outlined in the client agreement that we will sign before any project.

Our website uses secure socket layer technology (SSL) to help ensure your data is safely delivered to us. However, we are not responsible for the security measures of any third party but we use these services to provide our services, including the contact form and email service we use.

Your rights

“Personal Information” is data that could identify you directly or indirectly. In relation to your personal information, you have the following rights in accordance with GDPR.

The right:

- Of access : You are able to obtain your personal information.
- Of rectification. You can erase or rectify inaccurate or incomplete information.
- Of erasure. You can erase your personal information in some circumstances.
- Of portability. You can move or transfer personal information.
- To restrict processing. You can restrict the processing of your information.
- To object to processing. You can object to processing of personal information.

If you want to exercise one of these rights, please email us at privacy@magnav.com. Please note, we will ask you to verify your identity for security purposes.

How long is your information stored

All contact form requests are retained for 12 months from the last communication, after which they will be deleted unless you give us explicit permission to contact you in the future.

You can still email us after that period, however, we can not use the information you submitted to contact you.

Any client partnerships will be dictated by a client agreement contract.

Third parties ("subprocessors")

We use the following third parties act as subprocessors and are used to operate our website and deliver our services, however, we are not responsible for their security measures or functionality but use these services to provide our services. We have provided sufficient information below should you want to see their policies.

Google reCAPTCHA - I'm not a robot check on forms - we use this on our contact form to prevent spam. Their process will look at: all cookies placed by Google over the last 6 months, mouse clicks or touches made on that screen, CSS information for that page, date, language of your browser, any plug-ins you have installed on the browser, and all Javascript objects and then place a reCAPTCHA-specific cookie. The reCAPTCHA policy states that any information collected for authentication will not be used for targeted advertising by Google. Please refer to Google's Terms and Privacy Policy for more information.

Google My Business, Reviews & Workspace- we use this service to show up in Google search and also for clients to leave Google Reviews. We also use Google for email and collaboration services. Please refer to Google's Terms and Privacy Policy for more information.

Trustpilot - we use this service to allow clients to leave us reviews of our service. Please refer to their Privacy Policy and T&Cs for additional information.

Webflow - they do not place any default cookies on our website but usage of the contact form is through their platform. Please refer to their Privacy Policy additional information.

Customer testimonials and reviews

We post customer testimonials and reviews on our site that may contain personal information, which we have received the customers’ permission to do so prior to posting.

Where we link to other, third-party sites or otherwise, we are not responsible for their privacy practices or content and are subject to the rules and policies of the third-party.

Email preferences

If you no longer wish to receive any communication from us, please email us at privacy@magnav.com.

Children's personal information

We do not knowingly collect any personal information from children under the age of 13. If you are under the age of 13, please do not submit any information through our website or contact us directly with any personal information without the permission of your parents or legal guardian. If you believe that personal information from a child has been submitted to us, please contact us, and we will delete that information.

Changes to this Privacy Policy

Please visit this page to see any changes to this privacy policy, which we may, in our sole discretion, update from time to time. We will clearly highlight any revisions on this page with the data of the revision.

Contact us

If you have questions or complaints, please contact us by email at privacy@magnav.com, or write to us at: Ground Floor, 4 Churchill Court, 58 Station Road, London, Middlesex, HA2 7SA.

Any question, just ask